How to Reverse a Wrong Orange Money Transaction or Transfer

 Here is how to reverse a wrong Orange Money transaction or transfer. Virtually, the bringing about of Orange Mobile Money and other mobile money platforms have, in many ways, affected our lives digitally.

Irrespective of your location in Cameroon, one can send and receive money to you without having to travel to and from banks.

Even though this technology has come to make life easy, Mobile Money also has disadvantages or cons. One of these cons is the possibility of sending money to the wrong recipient.

Rest assured, this is neither a death sentence nor does it imply all hopes are gone. These Mobile Money services providers provided solutions to such situations.

And this is what this article is all about; helping you reverse any unintended transaction on Orange Mobile Money wallet. These are the steps to help you reverse any of these transactions:

Recommended: Orange Money Withdrawal Charges in Cameroon

How to Reverse Wrong Orange Mobile Money Transaction?

To reverse a wrong Orange Money transaction or transfer in Cameroon and get your money refunded, do the following:

  1. Dial the Orange Customer Care number via 950 within the first 48 hours after you made the transaction.
  2. Select your preferred language (English or French)
  3. Wait for the voice prompt to select the appropriate Mobile Money option
  4. Choose the Wrongful Mobile Money Transaction option
  5. Next, select the ‘Speak to an Agent’ option
  6. After you are connected with an agent, describe your situation to the agent.
  7. Make mention of the original account you intended to transfer the money to.
  8. State the wallet or account you mistakenly sent the money.
  9. Mention the exact amount transferred and the details of yourself as written on your National ID card.
  10. After going through these steps, your situation will be resolved, and a reversal message would be sent to the person within 48 hours. You should have your money back in your wallet once Orange authorizes the reversal.

Important Notes about Orange Mobile Money Reversal After a Wrongly performed Transaction or Transfer in Cameroon

  • If the recipient's account is frozen, you have to go to a police station to file an official report demanding authorization from your network provider (Orange Cameroon). This authorization permits you to withdraw your money from the account. 
  • The police authorization costs about 2000 FCFA. 
  • If the amount is above 50000 FCFA, you will be required to get a court order. A signed court order costs 5000 XAF to 10000 XAF.
  • When you receive this authorization, go to a nearby authorized Orange agency with it. Your money should be refunded within 48 hours.

Read: How to Reverse Wrong MTN Mobile Money Transaction

Alternate Method to Reverse an Orange Money Transfer: The ‘Person To Person’ Reversal Method

You might try the Person-to-Person reversal method if the initial method above did not work out. 

This type of reversal, it is more about luck and how well you can have the person reverse the money. The following steps will guide you out to successfully have the person reverse your money after an erroneous transaction:

  1. From the transaction message, get the number you wrongly transferred the money to.
  2. Confront the person through a call and explain to them exactly what happened.
  3. Play a very calm game to avoid any suspicions of fraud.
  4. Ask them to verify your explanation by checking out the transaction message as well as their accounts.
  5. Kindly politely ask them to send back your money to your Orange Money account. You can motivate them by offering to tip them off from the total amount.
  6. Taking out these steps very carefully could result in the person sending back your money as soon as they confirm that the money has been sent to their accounts mistakenly.

Suggested: How to hack an Orange Mobile Money Account


To prevent any of this situation in the first place, the best thing you can do is to double-check the recipient’s number and name before finalizing the transaction.

Temo Group

Temo Group Writes About the Latest Tech, Business, Health, Education, Insurance, Law, Guides, Loans, and Reviews.

Post a Comment

Previous Post Next Post