How to Reverse Wrong MTN Mobile Money Transaction in Cameroon (Code)

Here is how to reverse a wrong MTN Mobile Money Transaction or transfer in Cameroon. Virtually, the bringing about of MTN Mobile Money and other mobile money platforms have, in many ways, affected our lives digitally.

Irrespective of your location in Cameroon, one can send and receive money to you without traveling to and from banks.

Even though this technology has come to make life easy, Mobile Money has disadvantages and cons. One of these cons is the possibility of sending money to the wrong recipient.

Rest assured, this is neither a death sentence nor does it imply all hopes are gone. These Mobile Money services providers provided solutions to such situations.

And this is what this article is all about; helping you reverse any unintended transaction on an MTN Mobile Money wallet. These are the steps to help you change any of these transactions:

Recommended: Latest MTN Mobile Money Withdrawal Charges in Cameroon

Code to Reverse Wrong MTN Mobile Money Transaction or MoMo Transfer in Cameroon?

  1. Dial the code *165*8# preferably within 48 hours after you make the erroneous MTN mobile money transaction.
  2. Select option 7 to 'initiate reversal' for the transaction you want to reverse.
  3. You will receive a message confirming the reversal of the MTN Momo transfer.

How to Reverse Wrong MTN Mobile Money Transaction or Transfer in Cameroon?

To reverse a wrong MTN Momo transaction (money sent by mistake) or transfer in Cameroon and get your money refunded, do the following:

  1. Dial the MTN Customer Care number via 7123 within the first 48 hours after you make the transaction.
  2. Select your preferred language (English or French)
  3. Wait for the voice prompt to select the appropriate Mobile Money option
  4. Choose the Wrongful Mobile Money Transaction option
  5. Next, select the 'Speak to an Agent' option
  6. After you are connected with an agent, describe your situation to the agent.
  7. Make mention of the original account you intended to transfer the money.
  8. State the wallet or account you mistakenly sent the money.
  9. Mention the amount transferred and your details as written on your National ID card.
  10. After going through these steps, your situation will be resolved, and a reversal message will be sent to the person within 48 hours. You should have your money back in your wallet once the MTN authorizes the reversal.

Important Notes about MTN Mobile Money Reversal After a Wrongly performed Transaction or Transfer in Cameroon

  • If the recipient's account is frozen, you must go to a police station to file an official report demanding authorization from your network provider (MTN Cameroon). This authorization permits you to withdraw your money from the account. 
  • The police authorization costs about 2000 FCFA. 
  • If the amount exceeds 50000 FCFA, you will be required to get a court order. A signed court order costs 5000 XAF to 10000 XAF.
  • When you receive this authorization, go to a nearby authorized MTN agency with it. Your money should be refunded within 48 hours.

Read: How to Reverse Wrong Orange Mobile Money Transfer

Alternate Method to Reverse an MTN Mobile Money Transfer: The 'Person To Person' Reversal Method

You might try the Person-to-Person reversal method if the initial process above did not work out. 

This type of reversal is more about luck and how well you can have the person reverse the money. The following steps will guide you to successfully have the person change your money after an erroneous transaction:

  1. From the transaction message, get the number to which you wrongly transferred the money.
  2. Confront the person through a call and explain to them exactly what happened.
  3. Play a very fair game to avoid any suspicions of fraud.
  4. Ask them to verify your explanation by checking out the transaction message and their accounts.
  5. Kindly politely ask them to send your money back to your MoMo account. You can motivate them by offering to tip them off from the total amount as an appreciation.
  6. Taking these steps carefully could result in the person sending back your money as soon as they confirm that the money has been sent to their accounts mistakenly.

Suggested: How to hack an MTN Mobile Money Account


To prevent any of these situations in the first place, the best thing you can do is to double-check the recipient number and name before finalizing the transaction.

Read: How to check MTN Cameroon Mobile Money Statements Online.

Temo Group

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